Who am I booking with & what happens next?

• Who is your request sent to?
  Your request, with all the information you include in the form, is sent to us, CreteTravel.com/ CreteHotelsRooms.com.
  To avoid any confusion, Please Note: you are communicating & booking with us - NOT the hotel.

• Who replies to your enquiry?
  A living, breathing person looks into your enquiry, one of us. Requests are NOT "processed" like "purchase orders". We put a lot of time and thought into each and every one. If from your comments we have reason to think what you have selected may not suit you or meet your needs, we tell you so straightforwardly (even if we don’t have an alternative to offer).

• How soon can you expect a reply?
  We reply to you within 24 hours - often less.
  However, if your request is sent on a Friday afternoon or Saturday, it may take until Monday for you to receive our reply.

• What does your reply include?
  We come back to you with all the information, answers to any questions, suggestions and quotes you requested. We tell you if we think your choice really is just right for you and help you find alternatives if your first choice is unavailable.
  The quote:
  When you receive a quote from us, all the booking details are stated simply and clearly. Each quote shows the deposit you would be charged to confirm the reservation. And, exactly what is included, as well as anything that isn't. We also tell you what it would cost you to pay for any extras (e.g. air conditioning is extra in some hotels).
  Also, we give you the cancellation terms applicable for the individual booking. Straightforward: until which date you can cancel without cancellation fees being payable and what happens after that date – all the information you need, in one short paragraph, without having to plough through obscure "booking terms" pages.

• What about availability?
  When you have sent a request for specific dates, we first check the availability and normally hold for 2 days the room you are interested in (if it's available). Then we send your quote. This is to give you time to finalize your travel plans, secure flights or complete any other arrangement.
  We do encourage you to let us know as soon as possible if you are interested in the reservation. The availability we give you may go if you do not reply promptly. If you need more time, telling us so will give us the opportunity to keep holding the room for longer if possible.

• How do I confirm my reservation?
  If everything is to your satisfaction and you would like to confirm the reservation, we ask you to send us the authorization to charge your Visa or MasterCard credit card with the quoted deposit, via the Secure page on our website (all details are encrypted for your security) - or if you prefer the details can be given by fax or telephone.

• How do you confirm my reservation to me?
  When we send you - by email or fax - your confirmation for a reservation, again all the details are there for you: the amounts (what you have been charged, the balance you will pay at the hotel), the hotel’s address and phone numbers, directions of how to drive or get to the hotel, whether the hotel accepts credit cards and which.
  Also, any other information you might have requested (suggestions for places to visit, special arrangements for taxis, car rental etc.)
  Our address and contact numbers are included in every single email we send you.

• Anything I should do to make sure I receive your reply?
  It is important we receive your phone number, home and office preferably, as email messages can be "bounced", meaning you might not receive our reply. We contact you directly by phone if there is a specific message needing swift action (e.g. urgent or limited availability, failed email attempts, clarification of your request).
  *** Please read this if you are using Comcast, Shaw.ca, AOL, Hotmail, Yahoo, MSN, any web-based email program or if you use anti-spam software or filters. It is important.

• I need an urgent reply
  Where your reservation request is especially urgent (perhaps you have to choose and finalize flights) or if you would like to ask more about one of our special places, you may find it far more practical to telephone us and we will be happy to help you. The numbers are listed below.

Any other questions - about reserving your ideal place to stay in Greece? Add any questions you have about the place you wish to reserve to the message area on your reservation request - or Ask us!